Contacts

Learn about adding and managing contacts, custom form fields, and list creation.

  1. Overview
  2. Contacts

How to customize the Confirmation Email

Please follow the below steps to customize your Confirmation Email: Create your email design using the Classic Email Builder. Copy the Source code of your email. P ...

Audiences

Audiences allow you to segment your lists based on specific criteria that you choose. The platform allows you to Create Audiences from your current contact lists. To do that, cli ...

How to create an Audience for contacts who didn’t receive Emails

Currently, there is no condition for unreceived emails when creating an audience. Please check below a workaround on how to create an Audience for Contacts that have not received a ...

Exporting lists

When exporting a list from your account, go to the list in question: Click on Columns and choose the fields you want from the list’s custom fields or any other fields: ...

Suppression list

The platform has a built-in hygiene list as well as an Unsubscribe/Preferences functionality that’s called a Suppression List. It can be used in two cases: one, if you have ...

GotoWebinar integration

The platform has a native GotoWebinar integration to capture the leads who register to attend your GotoWebinar meeting. To access this integration, go to the Integrations page fro ...

Supported Form fields

The platform has 17 different form elements that you can add to your custom forms. These fields will determine the final fields used on the list: 1. Text: In this field, you can ...

How to access uploaded files in a form

There are three methods to access the files uploaded in a form subscription: From the list: Go to the list and click on it: Next to each contact, you will see the file, click ...

Importing Contacts from an Excel

After creating your lists on your account, you have the option to import your database of contacts, to your lists, by using the Mass Import feature under the list Options. To acc ...

How to create Audiences based on Tags

You can segment your lists based on specific tags using Audiences. To create au audience, go to Contacts tab -> Audiences – > Create Audience. You will be prompted ...

How to create your own Product Feed

You have the ability to generate your own product feed, market your products, and receive payments through the payment form. This functionality empowers you to establish your own o ...

Using URL parameters with your landing page

URL parameters are very helpful in making your personalization experience much easier. They are used in the following: 1. Personalize the landing page with the contact details2. ...

Creating custom form fields

When you create a list, you can customize its fields by going to the Fields & Form: And choose which fields you’d like to add from here: If you want to remove a fie ...

How to embed a form on your website

Lite JS is one of the list’s embed code. It’s flexible and any change you do in the style reflects directly to the page where you’re using this code. To access t ...

How to create a Master List

You can create a Master List that includes all your contacts by following the below steps: 1- Create a Master List From the Contact tab, go to Lists -> Create List. Give the l ...

Using ChatGPT plugin commands within the platform dashboard

Within the platform, you have the capability to utilize ChatGPT commands for executing a range of actions. To achieve this functionality, please follow the below steps: Step 1: C ...

How to create a Form

Each Form is connected to a List on the platform. To start creating your Form, you need to create a List first. Click on the Contacts option from the left sidebar, select the List ...

How to create Payment Forms

You can design a payment form for various purposes, such as online purchases, subscriptions, or any scenario where you need to collect payments. Please follow the below steps to c ...

Contact Tags

Tags are important for segmenting, filtering, targeting contacts, in an easier, less complicated way. In the following, we will discuss how tags work: Managing Tags: To add/remov ...

Creating Lists with Forms

Creating Lists and fields Forms, Embed and Form settings Creating your lists is a fundamental step in getting started using your account. In this part, we will cover how to c ...

Lead scoring glossary

Below is a comprehensive list of engagements under your Lead Scoring feature that you can use to score your leads: Contact Data: Field value: User default or list field value. ...

Allow multiple form submissions from the same contact

By default, an email is unique to a list and can be added only once, using opt-in forms, mass upload, API or third-party integration. If you want to allow adding a contact, more th ...

Zoom integration

The platform offers a native Zoom integration where account owners can sync with VBOUT, webinar registrants along with their attendance activities and help turn event data into m ...

How to create a multi-step Form

When creating your form, you have the option to create one with multi-steps. The multi-step form can be used in embed form (LiteJS), Landing pages and Site Popups. To get started, ...

GDPR compliance tools

Our platform is GDPR compliant and we provide tools to help our users comply with GDPR as well. Please see the list below:​1- Ability to export contact history​2- One-click erase c ...

Reading goals analytics

To access the analytics on your goals: Click on Contacts > Goals from the top bar when in Contacts option. The page will display a table summary of your goals type and per ...

How to download a pdf (file) after form submission

In case, you want the contact to download a file after form submission, go to Form Settings of your list. Turn on the option Redirect after subscription? and add the URL of your ...

How to tag contacts when submitting a form

You can automatically add tags to contacts when they submit a form. This can help you categorize and segment contacts based on their form submissions. To enable this feature, go t ...

How to create a Conditional Form

Conditional forms allow you to customize the display of form fields based on specific rules. With the Form Builder, you can easily create conditional forms for use in embed forms ( ...

How to create a List

Creating your lists is a fundamental step in getting started using your account. To create your list, click on the Contacts option from the left sidebar, select the Lists tab from ...

How to embed Form using the WordPress plugin

After installing VBOUT plugin on WordPress, you can create your Form on VBOUT and embed it on your connected WordPress website. Go to Edit Page option on WordPress. In the Cont ...

How to create a Survey using Forms

To create a survey in the platform, you can create a form and use custom fields. Go to Contacts -> Lists -> Create List. After creating the list, go to Fields & Form ...

Unsubscribe a specific contact

If you want to keep the contact but you don’t want him/her to receive emails you can do that by changing the status of the contact to Unsubscribe.You can choose to Unsubscrib ...

How to Customize Embed Form

You can customize and change the style of your embed code using Lite JS code. To access the Lite JS code, click on List Embed Code: Choose to Edit Style: After clicking it, ...

Setting up goals

Goal setting is a great way to measure the effectiveness of your campaigns. Once you’ve identified your main Goals and KPI’s (Key Performance Indicators), you can use ...

How to update contact details using Shortcode

You can update contact field details with the value of another existing field using Shortcode. This can be achieved using Automation. From the Automation tab -> Your Automation ...

Enhanced Email Address Validation

Email validation lets you check and validate the quality of your contacts’ email addresses, so you can control how those emails are handled. It can help you detect, with high ...

Using URL parameters to send forms data

URL Parameters can be used to send forms data to external websites through one of these following methods: 1. Prefill form fields with custom merge tags2. Submit form fills to an ...

How to send an email to non Email Openers

To send an email to the ones who did not open a specific email, you need to create an audience first. To create au audience, go to Contacts tab -> Audiences – > Create ...

How to remove Bounced and Unsubscribed Contacts

Please note that the platform already handles the suppression of bounced and unsubscribed contacts, so you don’t need to worry about removing them from your account. In fact ...

Setting up lead scoring

To setup a new lead score, Go to Contacts – > Lead Scoring, click on Add Score. Note: Lead scoring is an Add-On that must be installed or part of your plan. A popup ...

Shortcodes cheat sheet

SHORTCODE SPLIT USING /2:If you have a Full Name field for example and want to use only the first name, you can add /2 inside the shortcode [#FULLNAME/2#] SHORTCODE FALL BACK USIN ...

Managing your contacts

You can manage all your Contacts, Lists and Audiences from one page by going to Contacts –> All Contacts. On this screen you can view and search all your contacts and fi ...

Adding Contacts to your account

You can add contacts to your account using any of the following methods: Mass upload using a Spreadsheet (Preferably .csv or .xls) Using the Form API with the web ...

Connecting your Google Calendar

You can connect your Google Calendar to the platform, to allow people to book a meeting on your calendar. Connecting Google Calendar To connect the calendar, go to Connection Cen ...

How to send Emails upon confirmation

In case, you have turned on the Email confirmation option (double opt) in your List, you can start sending emails to your contacts upon confirmation using Automation. You can star ...

How to add a Signature to your email

You can customize your own signature to include in your email messages. To create a signature, go to Settings -> Signatures and click on Add Signature. Provide a name for y ...

How to search for Contacts in the platform

To search for specific contacts in the All Contacts view, you can select one option from the drop-down menu: Data Fields (the default): Match the contact’s custom fields. ...

How to delete a Contact from a specific List

You can delete a contact from a specific list using 2 options. Option 1: From the All contacts page. Go to the Contacts tab -> All Contacts, open the drop-down menu of the con ...

How to filter contacts based on their list sign up date

You can segment your contacts based on the specific date when they joined a particular list. When setting up your audience, you will need to specify the List sign-up Date as a cri ...

How to mass update contacts in the platform

You can mass update your contacts by uploading an excel file with the updated information into your list. To update your contacts using Mass Import, follow the steps below: 1- Go ...

How to bulk change the contacts status to active again

In case you need to resend emails to your hard bounced contacts again, you need to change their status to active. Please follow the below steps in order to achieve this: Create ...

How to enable unsubscribe redirection

You can use your own page as redirection after unsubscribing for your contacts by following the below steps: Step 1: Add your link for redirection Navigate to Settings -> Sh ...